FAQ
Frequently Asked Questions
Answers to the most common questions about Jivo Smart products, installation, support, and maintenance plans.
Quick answers
Tap a question to expand. If you don’t see your question here, contact us and we’ll help you quickly.
Do you sell products only, or do you also install?
We do both. You can buy products from us, and we can also arrange professional installation through our trusted partner installers. We also offer maintenance support.
How long does installation take?
It depends on the size of the setup. Small installations can be completed the same day, while larger homes, offices, or estates may take longer. We confirm timelines after review of your requirements.
How do I request a quote?
Message us on WhatsApp or email your details: your city, property type (home/office), areas you want covered, and what you’re trying to secure. We’ll recommend products and pricing.
Can I monitor my cameras remotely?
Yes. Most modern CCTV systems support mobile apps for remote viewing, playback, and alerts (depending on the model). We help you configure it properly after installation.
Do your products come with warranty?
Yes. Warranty depends on the product type and brand. We share warranty coverage clearly before you purchase.
Do you offer maintenance contracts?
Yes. We offer maintenance support plans for routine checks, troubleshooting, upgrades, and priority assistance (depending on your plan).
Do you install nationwide in Nigeria?
We deliver nationwide. Installation is available in major cities through partner installers. Share your location and we’ll confirm availability.
Can you recommend the best setup for my space?
Yes. Tell us your property type, layout (or share photos/videos), the areas you want covered, and your budget range. We’ll recommend what fits best.
Still have questions?
Message us your question and your location — we’ll help you choose the right setup.