Privacy Policy

1) Information we collect

We may collect information in the following categories:

• Contact details: name, phone number, email address, delivery address, and city/state.
• Order details: products purchased, payment status, delivery preferences, and order history.
• Installation details: site location, property type, preferences, photos/videos you share, and appointment details.
• Support communication: messages you send to us via WhatsApp, email, phone, or our website.
• Device/website data: IP address, browser type, pages visited, and basic analytics (where enabled).

2) How we use your information

We use your information to:

• Process orders, payments, delivery, and customer support.
• Recommend suitable products and provide quotes.
• Coordinate installation through partner installers and confirm appointments.
• Send important updates related to your order, service request, or account.
• Improve our services, website experience, and product offerings.
• Prevent fraud, unauthorized access, and misuse of our systems.

3) Sharing of information

We may share your information only when necessary, including:

• Delivery partners to deliver your order.
• Partner installers to complete installation and maintenance services.
• Payment processors to process card transfers or payment confirmations (where applicable).
• Legal obligations if required by law, court order, or regulatory request.

We do not sell your personal information to third parties.

4) Data security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure.

5) Data retention

We retain personal information only for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

6) Your choices & rights

Depending on applicable laws, you may be able to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information (where legally allowed).
• Opt out of non-essential marketing communications.

7) Cookies & analytics

Our website may use cookies and similar technologies to improve user experience and analyze traffic. You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

8) Third-party links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9) Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

10) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above when changes are made.

11) Contact us

If you have any questions about this Privacy Policy or how we handle data, contact us using the options below.