Terms & Conditions

1) Acceptance of terms

By accessing our website, placing an order, requesting installation, or using any Jivo Smart service, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2) Products & services

Jivo Smart provides smart home devices, security products, installation coordination through third-party installers, maintenance services, and support. Product availability, specifications, and pricing may change without notice.

3) Orders & payments

• All orders are subject to confirmation and availability.
• Prices are provided in Nigerian Naira unless otherwise stated.
• Payment terms may include full payment, deposit, or payment on delivery (where applicable).
• Failure to complete payment may result in order cancellation.

4) Delivery

Delivery timelines are estimates and may vary due to logistics, location, or external factors. Jivo Smart is not responsible for delays caused by third-party couriers or events beyond our control.

5) Installation services

• Installations are carried out by vetted third-party installers.
• Installation fees may be separate from product costs.
• Customers are responsible for providing access to the site at the agreed time.
• Any additional work outside the agreed scope may attract extra charges.

6) Maintenance & support

Maintenance services, where offered, may be covered under separate agreements or plans. Support does not cover damage caused by misuse, unauthorized modifications, or external factors.

7) Returns & refunds

• Returns are accepted only for eligible products and within approved timelines.
• Installed products may not be eligible for return.
• Refunds, if approved, are processed after inspection and confirmation.

8) Warranties

Products may come with manufacturer warranties. Warranty coverage does not apply to damage caused by misuse, incorrect installation, power surges, or unauthorized repairs.

9) Limitation of liability

Jivo Smart shall not be liable for indirect, incidental, or consequential damages, including loss of data, property, or income arising from the use of our products or services.

10) User responsibilities

• Provide accurate information during orders and service requests.
• Use products according to provided instructions.
• Do not tamper with or misuse installed systems.

11) Intellectual property

All website content, branding, logos, text, and materials belong to Jivo Smart and may not be copied or used without written permission.

12) Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal information.

13) Changes to terms

We may update these Terms & Conditions from time to time. Continued use of our services means you accept the updated terms.

14) Governing law

These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria.

15) Contact

If you have any questions about these Terms & Conditions, please contact Jivo Smart through our official support channels.